Shipping / Terms & Conditions


Welcome to The Cuppa Co. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website.

1. About Us

The Cuppa Co. is a UK-based online business specialising in premium tea products.

Our registered business address is:
48 Higher Standen Drive, Clitheroe BB7 1FT

For any inquiries, please contact us at:

  • Email: hello@thecuppaco.co.uk

2. Use of Our Website

By using our website, you agree that:

  • You are at least 18 years old or have parental/guardian permission to use our site.

  • You will not misuse our website by engaging in unlawful activities, hacking, or spreading malicious software.

  • Any information you provide to us is accurate and up-to-date.

We reserve the right to restrict or terminate your access to our site if these terms are violated.

3. Orders & Payment

  • Placing an Order: By placing an order, you are making an offer to purchase our products. We reserve the right to accept or decline orders at our discretion.

  • Pricing: All prices are listed in GBP (£) and include applicable UK VAT. We reserve the right to adjust prices at any time.

  • Payment Methods: We accept all major credit and debit cards, Link by Stripe and Apple Pay. Your payment must be received before we process your order.

  • Order Confirmation: Once your order is confirmed, you will receive an email with details. If you do not receive confirmation, please check your spam folder or contact us.

4. Shipping & Delivery

  • Processing Time: Orders are typically processed within 1-2 business days.

  • Delivery Options: We offer standard and express UK shipping. Estimated delivery times are provided at checkout.

  • International Shipping: We ship to select countries. Import duties and taxes are the responsibility of the customer.

  • Delays & Lost Parcels: We are not responsible for shipping delays beyond our control (e.g., courier issues, customs delays). Please note, we are not liable if a parcel goes missing if you have selected a "Safe Place/Space" for your parcel to be left. If your order is missing, contact us within 14 days at hello@thecuppaco.co.uk

5. Returns & Refunds

We want you to enjoy every sip of your tea! However, due to hygiene and food safety regulations, we do not accept returns unless the product is faulty.

  • Faulty or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. Once verified, we will arrange a replacement or refund.

  • No Returns for Change of Mind: As our products are perishable, we cannot accept returns for any reason other than a fault.

  • Refunds: Approved refunds will be processed to the original payment method within 7 days. Shipping costs are non-refundable.

6. Intellectual Property Rights

All content on The Cuppa Co. website, including text, images, logos, and product descriptions, is our intellectual property and protected by copyright and trademark laws. You may not reproduce, modify, or use our content without prior written consent.

7. Liability & Disclaimers

  • We aim to provide accurate product descriptions and information, but we do not guarantee the completeness, reliability, or accuracy of any content on our site.

  • We are not responsible for any adverse reactions caused by our products. If you have allergies or health concerns, consult a medical professional before use.

  • To the maximum extent permitted by UK law, The Cuppa Co. will not be liable for indirect or consequential losses arising from product use or website access.

8. Privacy & Data Protection

We respect your privacy. Our collection and use of personal data are governed by our Privacy Policy. By using our website, you consent to our data practices in compliance with UK GDPR.

9. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

10. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our site after updates constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms & Conditions, please reach out to us:

Email: hello@thecuppaco.co.uk
Address: 48 Higher Standen Drive, Clitheroe BB7 1FT