Privacy policy

Privacy Policy

Welcome to The Cuppa Co. We are dedicated to protecting your privacy and ensuring your personal information is handled securely. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and purchase our products.

1. Information We Collect

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect information such as your name, email address, shipping address, and payment information.

  • Usage Data: We collect data on how you use our website, including pages visited, time spent on each page, and your IP address, to help improve your experience.

2. Lawful Basis for Processing

We process your information based on the following lawful bases under UK GDPR:

  • Consent: When you subscribe to our newsletter or marketing communications.

  • Contractual Necessity: When we need your information to fulfill your order or provide customer service.

  • Legitimate Interests: For purposes such as improving our services and enhancing website security, where your rights do not override these interests.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you about your purchases, account, and customer service inquiries.

  • To send you promotional offers, updates, and news if you have opted to receive them.

  • To improve our website, services, and products.

4. Sharing Your Information

We do not sell, trade, or transfer your personally identifiable information to third parties except in the following situations:

  • Service Providers: We may share your information with third-party providers who assist us in operating our website, processing payments, and delivering orders.

  • Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.

5. International Data Transfers

If we transfer your data outside of the UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government, to protect your personal data in accordance with UK GDPR.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including to satisfy any legal, accounting, or reporting requirements. For specific retention periods, please contact us.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data, subject to certain conditions.

  • Restriction: Request restriction of processing in certain circumstances.

  • Objection: Object to the processing of your data for direct marketing or based on our legitimate interests.

  • Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at hello@thecuppaco.co.uk

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies help us understand how you interact with our site and personalise your visit. You can adjust your browser settings to block cookies, but this may impact your experience.

9. Data Security

We implement measures to protect your personal information from unauthorised access, disclosure, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children. If we learn that a child’s information has been collected, we will take steps to delete it.

11. Changes to This Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review the policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or our practices, or if you would like to exercise your data rights, please contact us at:

Email: hello@thecuppaco.co.uk
Mailing Address: 48 Higher Standen Drive, Clitheroe BB7

If you have concerns about our data handling practices, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Visit https://ico.org.uk/ for more information.